I am a STUDENT and need help...

Please feel free to contact us with any questions concerning our solutions, or use the form below for more specific inquiries.

For all student inquiries please contact:

Phone: (800) 261-6248 or (850) 475-4000
Email: support@nexportcampus.com or visit NexPort Campus 

I am a PARTNER
and need assistance...

NexPort Campus partners and administrators may contact our Tier 3 support team.

For tier 3 inquiries please contact:

Phone 405-433-4357 
Email ​tier3@nexportengineering.com

I am a DEVELOPER
​and need API help

NexPort Campus provides a robust JSON based Web API for integrating your system with ours.

Documentation for the NexPort WebApi can be found here.

For tier 3 inquiries please contact:

Phone 405-433-4357 
Email ​tier3@nexportengineering.com

Maintenance Calendar

Tier 3 Support Process

Recieve Support Emails
Recieve Support...
Recieve Support Phone
Recieve Support...
Discovered a potential Bug
Discovered a pot...
Get all information from the person
(1)
Get all informat...
Create Case
Create Case
Ensure
Closed Case
Ensure...
Provide a case Number to the Caller/Emailer
Provide a case N...
Is This a curriculum Problem
(5)
Is This a curric...
Has all required information been provided on the case?
Has all required...
NO
NO
Are adequate reproduction Steps Available?
(7)
Are adequate rep...
YES
YES
Does a case Already Exist?
Does a case Alre...
NO
NO
Can Tier 1 Specialist Assist?
Can Tier 1 Speci...
NO
NO
Reassign to Proper Partner Tier 1 Support Specialist
Reassign to Prop...
YES
YES
Reassign to Tier 2 Specialist
Reassign to Tier...
YES
YES
Can the
 specialist 
provide the
 info now?
Can the...
NO
NO
NO
NO
YES
YES
YES
YES
Is this a widespread issue?
(8)
Is this a widesp...
NO
NO
NO
NO
Assign Engineering Resources to work on case
Assign Engineeri...
YES
YES
Is this actually a Tier 1/2 Issue?
Is this actually...
Diagnose Problem
Diagnose Problem
Found Solution?
Found Solution?
NO
NO
NO
NO
Re-Assign to tier 3 Specialist IOT validate
Re-Assign to tie...
YES
YES
Solution Validated through QA?
Solution Validat...
NO
NO
YES
YES
Does this Require a Point Release?
Does this Requir...
YES
YES
Resolve Case to Tier 2 Specilist.
Contact Customer with Solution.
Resolve Case to...
NO
NO
YES
YES
NO
NO
Escalate Case to Tier 3 Project in Fogbugz
Escalate Case to...
TRIAGE ENDS
TRIAGE ENDS
Is this a tier 4 Issue?
Is this a tier 4...
Contact Appropriate Tier 4 Vendor
Contact Appropri...
Has Tier 4 solution been found
Has Tier 4 solut...
YES
YES
Re-Assign to Engineer
Re-Assign to Eng...
YES
YES
NO
NO
Create BUG Case in next Point Release Milestone as Child Case
Create BUG Case...
Has point release been pushed to production?
Has point releas...
YES
YES
YES
YES
TIER 2
TIER 2
TIER 3/4
TIER 3/4
TIER 1
TIER 1
QA Reproduction Attempt
QA Reproduction Atte...
Is Reproduced?
Is Reproduced?
YES
YES
NO
NO
Keep the tier 3 case in the tier 3 project and link it to the bug case
Keep the tier 3...
KEY
KEY
TEIR 1
TEIR 1
TEIR 2
TEIR 2
TEIR 3
TEIR 3
TEIR 4
TEIR 4
NexPort Solutions 
4 Tier Customer Support Process
NexPort Solutions...
New Feature or Enhancement Request
New Feature or E...
Create Case in Tier3 Project
Create Case in...
Does this capability exist already?
Does this capabi...
Move to Backlog Project
Move to Back...
Assign to PO and notify engineering
Assign to PO...
NO
NO
NO
NO
YES
YES
Can this be solved in NexPort Manage Campus
Can this be solv...
Escalate to
Tier 3
Escalate to...Viewer does not support full SVG 1.1